Cream kitchen cabinetry with round knobs, a dark tiled counter and stone sink beneath a garden window

Contact

We'd love to hear from you.

Questions about a piece, an order or a project: our concierge team is here to help by email.

Send a messageEmail our concierge

How can we help

Find the right place to start.

  1. Orders & shipping

    Your order

    Questions about an order, delivery or a return. Please include your order number. All orders ship from Toronto; see Shipping & Returns.

    Email about an order

  2. Trade & designers

    Trade Program

    Trade pricing is available for designers, architects and stylists through our Trade Program.

    Explore the Trade Program

  3. Interiors & styling

    Start a project

    Full interior design projects and our Styling Service. Tell us about your space and our team will be in touch.

    Open the intake form

  4. Press & media

    Media enquiries

    Media enquiries, collaborations and partnership opportunities.

    concierge@montanalabelle.com

  5. Wholesale

    Wholesale enquiries

    For wholesale and stockist enquiries, email our concierge team with a little about your business.

    Email about wholesale

  6. Bespoke

    Made for your space

    Customise an existing piece or create something entirely new in hand-selected stone.

    Start a bespoke piece

Concierge

Send us a message.

For anything else, from product questions to orders and projects, write to our concierge team using the form or by email.

concierge@montanalabelle.com

Questions

Good to know.

Quick answers on orders, delivery and care.

Shipping & Returns
Where is my order?

In-stock pieces are fulfilled within 5–7 business days (excluding holidays). Sign in to your account to see your orders. Once a shipment leaves our warehouse, questions about its delivery status are best directed to the delivery company. For anything else, email concierge@montanalabelle.com with your order number.

What are your lead times?

Pieces marked Ready to ship leave within 5–7 business days. Made-to-order pieces generally ship in 6–8 weeks, and lighting and mirrors in 8–10 weeks; the lead time is shown on every product page. Lead times are production time only, so please allow an additional 1–3 weeks for delivery.

What is your returns policy?

We accept returns within seven days of receipt of your order, for exchange or store credit only; items must be unused and in new condition. Made-to-order, sale and custom pieces are final sale. Full details are on our Shipping & Returns page.

My piece arrived damaged. What should I do?

Please inspect your order as soon as it arrives and report any damage to concierge@montanalabelle.com within 5 days of the delivery date.

How do I care for natural stone?

Wipe with a soft, damp cloth and a mild pH-neutral soap, then dry. Avoid acidic, abrasive or bleach-based cleaners, which can etch natural stone. Stone is porous, so don't use a dishwasher for stone bowls.

Do you ship worldwide?

Yes. Orders ship from Toronto by Canada Post, FedEx or DHL. Duties and import taxes, where they apply, are paid by the recipient.