Customer Service

Shipping, Returns & Exchanges

*Due to restrictions and global delays from COVID-19, please expect longer than normal delivery and processing times. We thank you for your patience during this time and will do our best to have orders fulfilled as fast as possible.*

We accept returns within 7 days of receipt of goods for an exchange or store credit. Please contact concierge@montanalabelle.com for any questions regarding an exchange or recent order.

All items must be unused and in new condition. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.

All custom orders, art, furniture, rugs, vintage, exclusive drop pieces and sale items are final sale. Discount and Trade codes cannot be used on sale items or combined with other discount codes. They can only be used at time of checkout.

All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. 

For further information on any of the above please contact us.

International Shipping

We ship domestically across Canada and internationally to the United States. If you are outside these countries please contact us. Unless noted otherwise, the buyer pays for shipping. Shipping rate includes insurance unless otherwise specified. Customs duties are not included.

Any customs charges or import duty on international orders are the buyers responsibility. These fees are not included or covered by Montana Labelle Design. Please contact your local customs office for more information on these charges.

Large Furniture & Handling Fees

Larger furniture items will be shipped via Freight. This price is usually calculated in your cart at checkout. Freight charges may vary due to the size of the item and location it is being shipped to.

Some large furniture items require handling fees in addition to the shipping charges. Handling fees cover the cost of storage, packaging and handling costs. Handling fees are stated on the product description and are charged per item, shipping is calculated at checkout.

All shipments and deliveries are done via third party companies. We will not be held liable for any damages after the product has left our warehouse. Any transit damage discovered after the fact and not noted in writing on the bill of lading will preclude a damage claim with the appropriate company. It is the responsibility of the receiver to inspect all items before signing off on the BOL or allowing the driver to leave. If your order arrives in such a condition, please contact us immediately. Montana Labelle Design will accept responsibility for defective or damaged products if determined to be a manufacturing or quality issue.