*Discount Promotions: We do not offer a price adjustment policy on orders that have been placed during promotional periods. Orders must be placed during the promotion period to receive the offered discount.
REFUND & EXCHANGE POLICY:
Please be advised that due to recent tariff increases imposed by various governments, some international shipments may be subject to additional customs duties, taxes, or tariffs. These charges are not controlled by our company and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential import fees prior to placing your order. By proceeding with your purchase, you acknowledge and accept responsibility for any such charges incurred during the import process.
All orders are final sale. We do not accept returns, exchanges, or offer store credit on any items purchased.
All items must be inspected upon delivery, and any damage claims must be submitted within 5 days of the delivery date.
All vintage items are collected from various vendors and antique markets around the world. These pieces are upcycled and often have natural wear and patina. By purchasing vintage items, you acknowledge and accept their unique condition.
Pre-orders and made-to-order items may only be cancelled within the first 24 hours of purchase. After this period, cancellations will no longer be accepted.
Please contact concierge@montanalabelle.com for any questions or to report damages.
Under no circumstances is Montana Labelle required to refund shipping costs. This policy applies to all orders, including those with reported damages.
All items must be unused and in new condition when reporting any issues. Claims for items that are damaged due to misuse, alteration, or wear will not be accepted.
GENERAL DOMESTIC SHIPPING:
All Domestic Canadian shipping is by Canada Post or FedEx. All orders are shipped from Toronto, Ontario. Orders with in-stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped due to increased shipping volume or inclement weather which is out of our control.
Once a shipment leaves our warehouse, the timeline and delivery process fall under the purview of the delivery company. While we ensure timely dispatch, any issues or inquiries regarding the delivery status should be directed to the respective delivery company's customer service. We appreciate your understanding.
INTERNATIONAL SHIPPING:
All US & International shipping is by FedEx or DHL. All orders are shipped from Toronto, Ontario. Orders with in-stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped due to increased shipping volume or inclement weather which is out of our control. All duties incurred on orders are at the responsibility of the client.
To inquire about delivery options and costing, please reach out to concierge@montanalabelle.com. Please note customers are responsible for all import taxes, duties, and carrier fees.
FREIGHT SHIPMENTS:
Large furniture, marble furniture, custom furniture and select items are shipped via freight carrier due to size, weight, and the delicate nature of the item. Product listings on these items will highlight the shipping method for review prior to purchase.
If the freight shipping cost is not automatically included at checkout, our team will be in touch within 24 hours to confirm cost. Costing ranges from $800-$1500 CAD for curbside delivery of the crate. This fee includes shipping and crating. For white glove options, please reach out to concierge@montanalabelle.com for a quote.
Please note, as we are a Canadian company, all international freight shipments require additional customs documentation for clearance. Our team will be in touch after your purchase to request information as needed.
FREIGHT SHIPPING & CUSTOMS CLEARANCE
For all freight shipments, we are able to coordinate customs clearance on your behalf through our designated brokerage partner to help ensure a smooth and efficient delivery process.
Alternatively, you may choose to use your own customs broker and manage the clearance process independently. If you plan to do so, please notify us in advance so we can provide the necessary documentation and coordinate accordingly.
Please note that all applicable customs duties, taxes, tariffs, and brokerage fees are the responsibility of the recipient. These charges are not included at checkout and will be invoiced separately following delivery (if using our brokerage).
We recommend contacting your local customs office for an estimate of potential charges prior to placing your order, as these fees are determined by your country’s import regulations and are beyond our control.
By proceeding with a freight order, you acknowledge and accept responsibility for any associated customs and brokerage charges.
CUSTOM FURNITURE AND OVERSIZED ITEMS:
Custom furniture and oversized items will be shipped via freight carriers which have extended processing and delivery times. The quoted lead time for custom furniture reflects the production and processing time of the item before it leaves our our warehouse in Toronto.
Once your order has been processed, crated, and shipped, you will receive an email regarding your shipment. Most carriers schedule deliveries Monday through Friday between 9-5pm. Rural areas may have reduced delivery windows due to limited routes and may take longer than usual. Your freight carrier will contact you within 1-2 days of delivery to finalize delivery, typically with a 4-hour window.Please note that if your order contains multiple made-to-order/custom items with varying lead times, delivery will be consolidated into one shipment with the latest quoted lead time.
It is the responsibility of the buyer to ensure that the finished product will fit inside entry points upon delivery of the item. Montana Labelle Lifestyle will not be held responsible if the piece does not fit into the buyer’s home. All custom furniture is final sale and not eligible for return.
FREIGHT CARRIERS:
Montana Labelle Lifestyle does not have an in-house delivery service. All shipments and deliveries are carried out via third party delivery companies.
We ask that you inspect your items upon delivery and provide a signature upon receipt. MLL will not be held responsible for any damages after the item(s) have left our showroom/warehouse. It is the responsibility of the recipient to inspect all items before signing the bill of lading or allowing the driver to leave. Should any transit damage be discovered please contact us immediately and notate in thorough detail on the bill of lading. Should you discover any damage after the delivery has been accepted without notating on the bill of lading we will not be able to file a damage claim with the appropriate company. Montana Labelle Lifestyle will happily accept responsibility for defective or damaged products if it is determined to be a manufacturing issue.
LEAD TIMES:
We update our website with estimated shipping time frames as often as possible. Please note that all lead times are approximate and are subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Lead times are strictly quoted as production time only and do not include transit time. Please allow an additional 1-3 weeks for delivery. For orders with multiple items, our team will partially ship in stock items should there be a significant delay in part of the order.